Case Study

Coupang

Driving Coupang's Japan Growth

Driving Coupang's Japan Growth

Driving Coupang's Japan Growth

Coupang is a South Korean e-commerce company that provides a variety of services, including food delivery, retail, video streaming, and FinTech.

Coupang is scaling up rapidly in Japan following their launch earlier in 2025. Grow partnered with them, using our market expertise, ability to quickly identify and adapt to our clients’ hiring needs and language capabilities, to support them meet their high hiring goals to expand their business.


Challenges

Challenges

Challenges

Limited TA Capacity

Rapidly ramped up support to meet ambitious hiring goals, leveraging Grow’s local expertise and bilingual capabilities to fill critical roles efficiently.


Cross-Regional Misalignment

Partnered with stakeholders to align on expectations and educate on local hiring nuances, bridging gaps between Japan and HQ.


High-Volume Hiring Needs

Structured and prioritized recruitment workflows to deliver scalable, fast-paced hiring across a variety of roles.


Results

Results

Results

Established Scalable Hiring Operations

Enabled rapid hiring by embedding consultants on-site and creating structured recruitment systems to support business growth.


Strengthened Japan–HQ Collaboration

Acted as a cultural and operational bridge through bilingual support and stakeholder alignment, improving communication and trust.


Delivered Results & Earned Trust

Successfully hired 50+ FTEs within 6 months, supporting aggressive business scaling and becoming a trusted first point of contact for new headcount planning.


Recruiting model

Recruiting model

Recruiting model

Content
RPO
RPO

Business model

Business model

Business model

Content
Market Transaction
Market Transaction

Product

Product

Product

Content
Food Delivery, Retail, Video Streaming, FinTech
Food Delivery, Retail, Video Streaming, FinTech
Content
Japan
Japan

Functions and business lines

Functions and business lines

Functions and business lines

Content

Sales, Marketing, Design, Delivery Partners, Operations (Merchant Strategy, Delivery Partners, etc.), FPA, HRBP

Sales, Marketing, Design, Delivery Partners, Operations (Merchant Strategy, Delivery Partners, etc.), FPA, HRBP

Recruiting model

RPO

Business model

Market Transaction

Product

Food Delivery, Retail, Video Streaming, FinTech

Japan

Functions and business lines

Sales, Marketing, Design, Delivery Partners, Operations (Merchant Strategy, Delivery Partners, etc.), FPA, HRBP